Kiio Privacy Policy

Kiio Inc. (“Kiio”) believes that privacy is critical to the success of our business. This statement sets forth Kiio’s policy and describes the practices we follow with respect to the privacy of our program participants. If you have any questions about this policy or our practices, please email privacy@kiio.com. We are also available at 866-ASK-KIIO.


What information do we collect?

Kiio collects personal information when you voluntarily provide it to us. If you choose to register for our programs, we ask you to provide limited personal information in connection with the use of our programs, such as your name, address, email address, date of birth, gender, health information, and, if necessary to enable access, your insurance or employer information. We also collect information to allow you to establish a username and password to access Kiio programs.

If you are participating in a program sponsored by your insurance provider, employer, or healthcare provider, we may also collect information about you provided to us by them. If you are purchasing services directly from Kiio (without sponsorship from your insurance provider, employer, or healthcare provider) we may also collect credit card information to enable us to process your payment.

As you participate in a Kiio program, we collect feedback information voluntarily provided by you and usage information to appropriately provide you with updated content and progress you through the program.


With whom do we share your information?

We will never sell your personally identifiable information.

We will not disclose your personal information to any third party (except for select partners who assist in delivering Kiio services to you and who are contractually obligated to keep your information confidential), unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to our programs and services. We may share de-identified, aggregate information with unaffiliated third parties. This aggregate information will never contain any information identifying you.


How do we use your personal information?

Internally, we may use information we collect about you to:

  • Administer your account;
  • Provide you with access to and support for our programs;
  • Respond to your inquiries and send you administrative communications;
  • Send you personalized emails or electronic messages pertaining to your use of our programs;
  • Provide you with more relevant content;
  • Obtain your feedback on our products and services;
  • Analyze activity and outcomes;
  • Improve the performance of our programs and services;
  • Conduct research activities (not identifiable to you);
  • Process or collect payment for our services;
  • Contact you about the products and services we offer.

We may combine Personal and Non-Personal Information collected by Kiio about you and may combine this information with information from external sources.

Certain Kiio websites, like many other commercial sites, may use a standard technology called “cookies” to store information about how our sites are used. Cookies help us determine if you have previously visited a site and allow us to streamline your experience by saving preferences that may have been previously set. We may use cookies to keep information about your current web browsing session, which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor the number of people using our sites and how they are using our sites. We may also make use of “persistent or memory based” cookies, which remain on your computer’s hard drive until you delete them. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, your experience may not be ideal if you reject cookies.


How do we protect your information?

Kiio complies with all relevant obligations regarding the use and disclosure of your protected health information under HIPAA and other applicable laws.

Kiio exercises great care when protecting your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, data isolation, and intrusion detection. While we work hard to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit via email, because we are not able to protect information until it reaches our servers.

Kiio follows the “Minimum Necessary” principle when collecting information from you and limiting employee and contractor access to your personal information. Only those employees and contractors with a business reason to know have access to your information. In addition, we require all employees and contractors to participate in regular security training and to pass testing on their knowledge of Kiio’s security program. This includes the requirement to keep your information confidential.

We review and update our security program and policies on a regular basis.


How can you help protect your information?

When you create your Kiio password, use a strong password. Do not use a password that is used for other sites/services, and do not provide your password to anyone. Sign out of Kiio when finished with a session and close any open browser window to ensure that others cannot access your personal information if they have access to your computer or mobile device.

We will never ask you for your password in a phone call or email.


Children

Kiio is committed to protecting the privacy of children. Kiio programs, including associated web and mobile applications, are not designed for or intended to attract children under the age of 18. A parent or guardian is solely responsible for providing supervision of a minor’s use of Kiio programs. The parent or guardian assumes full responsibility for ensuring that information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through Kiio programs.


Links to other sites

We want to provide site visitors valuable information, services and products. Featured programs and other site content within Kiio products may link our users to third-party sites. Kiio does not control and is not responsible for practices of any third-party websites.


How can you change your personal information?

You can send written requests to change your personal information to support@kiio.com.


Updates

From time to time, we may change this privacy statement. For example, as we update and enhance our programs and services, new features may require modifications to the privacy statement. As a result, please check back periodically to review our privacy statement and contact us at privacy@kiio.com with any questions or concerns.

 

Updated 2019-09-21